manage shopper complaints, offer proper remedies and choices within the cut-off dates; adhere to up to make sure resolution 

You will be supplying exceptional voice aid for our purchasers that are enrolled in a financial debt settlement application.

acquire inbound or make outbound calls to shoppers with the target of discussing non- sales linked challenges.

Assistant Trainers need to be depth-oriented since they guide groups of twenty or more trainees, but In addition they comprehend bumps in the road will happen. 

Etech’s multi-degree solution provides beneficial effects though offering brokers the schooling and self esteem needed to extend profitability and span of affect from the marketplace. Etech’s combination of people, processes, and technology provides a singular and ever improving consumer working experience.

building method performance report on day by day / weekly / month to month basis to Exhibit the effectiveness charts to the internal (functions) & exterior shoppers. 

instruction is a lot more than simply knowledge transfer; it’s about equipping trainees for being self enough agents who will guidebook consumers to answers. 

Etech’s worldwide facilities – Onshore, Nearshore, and Offshore, contain the capabilities to personalize the solution that finest healthy all of your desires. With Etech’s worldwide outreach, Etech is often accessible to assistance your prospects and provide steady Fantastic experiences.

meet up with the industry experts who generate benefit for our shoppers. From biotech lifetime sciences to IT automation and manufacturing, our teams are hugely seasoned across quite a few verticals.

Proactively acquire action programs here or present suggestions to the program on efficient strategies to obtain plan adherence.

power to: Re-image workstations as required for application adjustments and technique updates; Provide technical assistance and coaching to method people; put in, modify, and make repairs to laptop computer hardware and software package

currently being a consumer assist affiliate, you must be adaptable when you alter to altering duties and tasks as being the Section and the business evolve.

you are going to provide participating, responsive, well timed phone and electronic mail guidance to client clientele, profits, as well as other inner crew users. You will be the issue of Speak to for The customer and/or product sales workforce member as you keep them knowledgeable in the status of open challenges even though actively Performing to troubleshoot and solve them.

evaluate and synthesize consumer study conclusions, translating advanced user ordeals into actionable insights and identifying Main problems to unravel.